Shipping policy

Shipping

Orders placed on dynamoshop.it are handed to the most suitable carrier based on the destination and the type of shipment.

Shipping and in-store pickup. Last updated: 30 October 2026

1. Costs and delivery times

The shipping cost is always shown in the cart and at checkout, before payment.

2. Order preparation: We prepare orders within 1–2 working days of payment confirmation. Orders placed at weekends or on public holidays are dispatched on the next working day. In any case, we deliver within 30 days of the order. If we cannot meet this deadline, you can give us an additional period; if this is not met either, you can cancel the order and we will refund what you paid straight away.

3. Free in-store pickup: At checkout, choose "In-store pickup" and your preferred store: Milan – Via Ponte Vetero 13 · Florence – Via della Vigna Nuova 69r. When your order is ready, we will send you an email. To collect it, bring your order number and an identity document; another person can also collect it with your written authorisation. We keep the order in store for 5 days: if you do not come by, we will contact you before cancelling it.

4. Carrier and tracking: We hand each shipment to the most suitable carrier for the destination. When your order ships, you will receive an email with a link to track it.

5. Delivery: The risk of loss or damage passes to you only when you receive the parcel. If the parcel is damaged on delivery, accept it with reservation, pointing out the damage to the carrier, and write to us within 7 days at info@dynamoshop.it with some photos: we will handle the claim with the carrier. If delivery fails because of an incorrect address or the repeated absence of the recipient, storage and re-shipping costs are borne by the customer.

6. Shipments outside the European Union: For Switzerland, the United Kingdom and Norway, duties, local VAT and customs charges may apply. These are payable by the recipient and are usually collected by the carrier on delivery.

7. Customer service: For any questions, write to info@dynamoshop.it or call +39 02 84579342 (also on WhatsApp).