Payment and Returns
Returns and refunds Last updated: 30 October 2026
The online store dynamoshop.it is operated by Dynamo The Good Company S.R.L. Benefit Company, Via Ximenes 716, 51028 San Marcello Piteglio PT IT, P.IV A: 09014570965
Email: info@dynamoshop.it telephone +39 02 84579342.
1. Right of withdrawal: 14 days to change your mind If you purchase as a consumer, you can return the products within 14 days from the day you, or a person designated by you other than the courier, receive them, without having to state the reason. If an order arrives in multiple shipments, the 14-day period starts from the delivery of the last package.
2. How to notify us of the return Before the 14-day deadline expires, write to info@dynamoshop.it indicating the order number and the products to be returned. You can use the withdrawal form at the bottom of this page or any other explicit statement. We will confirm receipt by email and send you the shipping instructions.
3. How to return the products: Ship the products within 14 days from the day you notified us of the withdrawal, to the address we provide. Alternatively, bring them to our stores in Milan (Via Ponte Vetero 13) or Florence (Via della Vigna Nuova 69r).
4. Return costs: Return shipping costs are your responsibility. If the product is defective or different from the one ordered, we will pay them.
5. What condition the product must be in when returned: You can try the product as you would in a store. We ask that you return it with the labels and in the original packaging. If the product appears to have been used beyond what is necessary to check its nature, characteristics, and functionality, we may reduce the refund by an amount equal to the loss in value.
6. Refund: We will refund you within 14 days from the day we receive your withdrawal notification. We refund the price of the products and the shipping costs you paid for the order. We use the same payment method as the purchase, at no cost to you, unless you expressly request a different method. We may wait until we receive the products, or proof that you have shipped them, before issuing the refund.
7. Products excluded from withdrawal: Products made to measure or clearly customized at your request, for example with embroidery or logos, cannot be returned.
8. Defective products: legal warranty: All products have the legal warranty of conformity provided by the Consumer Code: we are liable for defects that appear within 2 years of delivery. If a product has a defect, write to info@dynamoshop.it with a photo and the order number: you are entitled to free repair or replacement and, if these are not possible, a price reduction or a refund.
9. Accepted payments: Visa, Mastercard, American Express, Maestro, PayP al, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact, BLIK, MB WAY ,MobilePay ,UnionPay .We do not apply additional costs based on the payment method. The invoice is sent by email after shipping.
10. Customer service and complaints: For any questions or complaints, write to info@dynamoshop.it or call +39 02 84579342 (also via WhatsApp). We will respond within 2 business days.
Standard withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
Recipient:Dynamo The Good Company S.R.L. Benefit Company, Via Ximenes 716, 51028 San Marcello Piteglio PT IT
I/We (*) hereby notify (*) the withdrawal from my/our (*)
sales contract for the following goods: ……………………………
Ordered on (*) / received on (*): ……………
Order number: ……………
Consumer name(s): ……………
Consumer address(es): ……………
Consumer signature(s) (only if this form is sent in paper
format): ……………
Date: ……………
(*) Delete the unnecessary wording.
