Payment and Returns

PAYMENT
Payment for the Order must be made at the time the Order is placed. Payment must be made online with a Credit Card and/or PayPal, following the instructions on the website itself.
Once the Shipping Confirmation is received, the invoice for the Order will be issued and sent via e-mail to the Order holder at the e-mail address provided at the time the Order was completed.
In the event that, within 48 (forty-eight) hours of the Shipping Confirmation, the Order holder does not receive the aforementioned invoice via e-mail, the Order holder may contact us at the following link "Contact Us" or via e-mail: info@prodynamo.com.
For the issuance of the invoice, the information provided at the time of completing the Order will be used; therefore, please always check the accuracy of the information provided with the utmost precision.

RETURNS
Last updated: 11/08/2023

Welcome to the return and refund conditions of the Dynamo The Good Company online store. These conditions have been created to guarantee fair and transparent customer service. Please read the following carefully to understand our terms and conditions relating to returns and refunds.

RETURN PERIOD
Returns are accepted within 15 days from the delivery date. After this period, we will not accept returns or refunds.

PRODUCT CONDITION
The product must be returned in the following conditions:
– It must be in new, unused condition and free from signs of wear.
– It must include all original accessories, manuals, and packaging.

RETURN PROCEDURE
To request a return, follow these instructions: 1. Contact our customer service at customerservice@prodynamo.com and provide the order number or call +39 0284579342.
2. Explain the reason for the return and provide additional details, if necessary.
3. Our customer service team will provide you with specific instructions for sending the returned product.

REFUND OR REPLACEMENT
We offer the following options:
– Full refund: You will receive a refund for the total purchase amount, including original shipping costs.
– Partial refund: In some cases, we may offer a partial refund based on the condition of the returned item.
– Replacement: We can provide you with a replacement product.

RETURN SHIPPING COSTS
Return shipping costs are borne by the customer, unless the product is defective or was shipped by mistake. In such a case, we will cover the return shipping costs.

PROCESSING TIMES
Refunds will be processed within 30 business days of receiving the returned product. We will notify you by e-mail once the refund has been processed.

CUSTOMER SERVICE CONTACT
For further questions or to request a return, contact our customer service at customerservice@prodynamo.com or call +39 0284579342.